Privacy policy
We at Carla Moda are responsible for the processing of personal data as described in this privacy statement.
We will process and use your data securely, fully in accordance with the General Data Protection Regulation. For questions about your privacy, you may contact contact@carlamoda.com.
Article 1 – Company Identity
Carla Moda is located at:
Address: Landsraderweg 9, 6271NT Gulpen, Limburg, Netherlands
Email: contact@carlamoda.com
Customer Service Hours:
Monday to Friday: 09:00 AM - 05:00 PM (GMT +1)
We respond to your request within 24 hours.
Carla Moda respects your privacy.
Your email address is completely secure. We do not sell or rent your personal information (such as your email address, name, and other data) to third parties without your consent. We collect, store, and use your personal data only to customize the content, services, and advertisements we provide to your preferences and interests.
Article 2 – Purchase of Goods
Payment: When you purchase goods through Carla Moda, you must provide accurate information about your credit card or other payment methods. You represent and warrant to Carla Moda that this information is truthful and that you are authorized to use the payment method. You are responsible for all taxes related to your purchase of goods through the Service.
Loss and Cancellation: Ownership and risk of loss for all goods you order pass to you upon delivery to the carrier. We reserve the right to cancel orders for any reason.
Article 3 – Protection of Your Data
Carla Moda is owned and operated by Carla Moda. Carla Moda ("Carla Moda," "we," "us," "our") is committed to protecting your privacy. At Carla Moda, we never share customer information with third parties. The information you provide helps us respond to your inquiries, tailor future purchases to you, improve our business, and communicate with you. We always strive to personalize and continuously improve your Carla Moda shopping experience.
Your use of the website is subject to this Privacy Policy ("Policy") and the website's terms of use ("Terms"). Capitalized terms or words in this Policy are defined in the Terms or elsewhere in this Policy.
This Policy explains what information we collect on the website, how we use and/or disclose this information, and how it is maintained. By using this website, you agree to this Policy. If you do not fully or partially agree with the terms of this Policy, you should not use this website. Please note that this Policy only applies to information collected through the website and not to information collected through other methods or sources.
Our Policy ensures that all information you provide to us remains private and secure. To reassure you, we provide details below about the information you give us and how it will and will not be used. We will never collect sensitive information about you without your explicit consent. The information we keep is accurate and up to date. You can review the information we have about you by contacting us (contact@carlamoda.com, administrative fees may apply). If you find inaccuracies, we will promptly remove or correct them.
Article 4 – Personally Identifiable Information (PII)
We collect personally identifiable information ("PII") that is voluntarily provided during registration or in response to specific requests for information explicitly presented to you.
We may also collect your Internet Protocol ("IP") address to identify server issues and manage this website. An IP address is a number assigned to your computer when you use the internet. Your IP address is also used to identify you during a particular session and to collect broad demographic information.
During your use of the website, we may ask for your email address. To purchase vouchers, you may be asked to provide some or all of the following personal information: first and last name, postal address, email address, date of birth, phone number, and payment method details, such as credit card information.
Article 5 – Use and Disclosure of PII
All personal data is stored in accordance with the Data Protection Act 1998 and other applicable data protection laws.
We use personal data to provide you with information about Carla Moda, to properly provide you with the Service, and to market ourselves to you. It is our policy not to sell or share PII with third-party organizations (outside our group companies) unless we must do so for fraud prevention and detection. We will never sell or rent your personal data to third parties for their marketing or other commercial purposes without your prior consent.
However, we may share your personal data with our agents and subcontractors to help us use your data in accordance with this Policy. For example, we may engage third parties to provide marketing or customer service support, or send data to a credit card provider to process a payment.
We also always reserve the right to disclose PII to:
(a) to comply with applicable laws;
(b) to respond to government requests;
(c) to comply with legal processes or procedures;
(d) to protect our rights, property, and users of this website.
Please note that we may transfer your information internationally as part of sharing PII, including to countries outside the European Economic Area. By providing PII to us, you acknowledge that we are not responsible for the use of your information by third parties who receive and process your information.
Article 6 – Cookies
We use "cookies," a technology to store data on your computer by utilizing your browser's functionality. Many websites do this because cookies allow the website publisher to do useful things, such as determining whether the computer (and likely the user) has visited the website before. You can usually adjust your browser settings to prevent the use of cookies, but if you do, the service (and the website) may not function properly. The information stored in the cookie is used to identify you. This allows us to provide efficient service and track visitor behavior patterns on the website.
Additionally, external advertisers or ad servers, when delivering advertisements on this website (if applicable), may place or recognize a unique cookie in your browser. The use of cookies by such external advertisers or ad servers is not covered by this policy but by their own respective privacy policies. (Please note that the use of the website is not intended for or directed at children under 18 years old).
Article 7 – Emails
We may send you emails for the following purposes:
- As part of the service. For example, after registration, to provide you with your account details.
- As reminder emails about the services we offer (especially if you have not used them yet or have not used them for a while).
- To send you requested information or vouchers.
- As newsletters.
- As promotional emails.
- To offer you related services from Carla Moda.
Regarding marketing or promotional emails we send, we always provide you the option to unsubscribe from future emails (or opt out).
Article 8 – Security and Storage
The personal data we retain is securely stored on our systems in accordance with our internal security policy and the law. We keep data for up to 3 years after it was last accessed or used by us.
Regarding information transferred between the website and/or users, we take reasonable precautions to protect this information, but we cannot fully prevent unauthorized access to this information by third parties or the unintentional disclosure of such information during transfer. Users acknowledge this risk when communicating with the website.
Article 9 – Transfer Under Certain Circumstances
In the event of a sale, merger, consolidation, change of control, transfer of substantial assets, reorganization, or liquidation of Carla Moda, we may, at our sole discretion, transfer, sell, or assign information collected on and through this website (including, but not limited to, personally identifiable information and other data) to one or more relevant third parties.
Article 10 – Customer Service
If you have any questions or comments or wish to access your personal information held by Carla Moda, please feel free to contact us at contact@carlamoda.com.
Article 11 – Disclaimer
When purchasing products on this website, the customer acknowledges and accepts that payment for the products is processed through payment system providers managed by third parties. The customer's basic financial information may be shared with these external payment systems and their operational/controlling entities.
All information received by these payment systems and their entities is managed in accordance with their privacy policies and terms and conditions. The customer waives all rights to take legal action against these external payment systems and their entities regarding their ability to process payments for products delivered through the website.
Article 12 – Changes to This Policy
Please note that this policy is part of the terms of use of this website and forms part of the agreement between you and us. We may amend this policy in whole or in part at our sole discretion from time to time. Any changes to this policy will take effect immediately after the revised policy is posted on the website.
Depending on the nature of the change, we may post a notice of the change:
(a) On the homepage of the website, or
(b) By email if we have your email address (contact@carlamoda.com).
In both cases, you are deemed to have agreed to these changes by continuing to use the website after the changes. If you do not agree with the terms of this policy as amended, you must cease using the website.
Article 13 – Ownership Rights of the Carla Moda Service
The content, software, and trademarks of the Carla Moda Service are protected by intellectual property rights. You may only use the Carla Moda Service for legitimate business transactions with Carla Moda. You agree not to copy, modify, reverse engineer, rent, lease, sell, or distribute any technology or software without the express permission of Carla Moda.
The name Carla Moda and associated logos are trademarks of Carla Moda. Any use of these trademarks without our prior written consent is strictly prohibited.